Shipping & Delivery Policy

Shipping Rates

Flat-rate and free-shipping rules apply automatically.

• $12 flat rate shipping.
• Free shipping on orders over $199.
• Free shipping also applies automatically for VIP members.
• Shipping method: FedEx (2-3 day delivery).

Shipping rates and delivery eligibility are displayed or applied during checkout when the order meets the current shipping rules.

Processing

Orders move into review after checkout.

Orders are generally processed after payment review and inventory confirmation. Processing times are estimates only and may vary based on order volume, verification steps, or other operational factors.

Orders placed outside normal business hours, on weekends, or on holidays may be handled on the next business day.

Carrier Delivery

FedEx handles transit after shipment.

• Transit times are controlled by the carrier once an order has shipped.
• Weather, service interruptions, peak volume, or routing changes may affect delivery timing.
• Carrier scans and delivery confirmations are used as the primary shipment records.
• Orders marked delivered by the carrier are considered fulfilled for delivery purposes.

After a package is transferred to the carrier, delivery timing is outside our direct control and may differ from the estimate shown at checkout.

Address Accuracy

Please verify shipping details carefully.

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses, missing suite numbers, refusal of delivery, or failure to retrieve a package made available by the carrier.

Address changes cannot be guaranteed after an order has been submitted.

Packaging

Orders are prepared for transit and inspection.

Orders are packaged using standard procedures intended to help support product integrity during shipment.

Customers should inspect packages promptly upon delivery and contact support if there is visible damage, a shortage, or another shipping-related issue that requires review.

Returned Packages

Returned shipments may require manual review.

If a package is returned as undeliverable, refused, or unclaimed, any follow-up action is reviewed case by case. Additional shipping charges may apply before reshipment is approved.

Returned shipments do not automatically qualify for a refund, especially where the return resulted from customer error or failure to receive the package.