Returns & Refunds Policy

Final Sale Orders

Orders are generally non-returnable.

Due to the nature of our products, all purchases are generally treated as final sale. We do not accept routine returns, exchanges, or cancellations after an order is placed.

Products offered for laboratory and research use are handled as limited-distribution materials. For that reason, returns based on preference, changed research plans, ordering mistakes, or a decision not to use a product are generally not eligible for refund.

Order Review

Please verify details before checkout.

• Confirm product selection and quantity before submitting your order.
• Verify shipping details carefully at checkout.
• Orders already processed may not be changed or canceled.
• Review product descriptions and research-use limitations before purchase.
• Make sure your shipping and contact information are current and complete.

Submission of an order confirms that the purchaser has reviewed the order details and accepts the current policy terms in effect at the time of purchase.

Delivery Issues

Report issues within 48 hours.

If your order arrives damaged or incorrect, contact us within 48 hours of confirmed delivery.

• Include your order number.
• Provide a clear description of the issue.
• Attach clear photos of the product and packaging.
• Keep all original packaging materials until the review is complete.
• Do not discard, relabel, or alter the product before we review the claim.

Failure to report a visible shipping issue within the review window may limit our ability to investigate the shipment with internal staff or the carrier.

Case Review

Reviewed individually.

If an issue is verified, we may offer a replacement or another reasonable resolution at our discretion.

Resolution decisions may depend on the nature of the issue, inventory availability, shipping records, submitted documentation, and whether policy conditions were followed by the purchaser.

Inspect on Arrival

Please inspect shipments as soon as they arrive.

Customers should review packages promptly after delivery and confirm that the contents, labels, and quantities match the order confirmation. Immediate review helps identify carrier damage, packing errors, or visible delivery issues before evidence is lost.

If the outer packaging appears tampered with or compromised, document the condition before opening the shipment and contact support without delay.

Refund Scope

Approved exceptions remain limited.

Any exception we make for a verified problem does not create an ongoing obligation to accept future returns outside this policy. Refunds, credits, or replacements, if offered, are limited to the specific order and issue reviewed.

We reserve the right to deny claims that appear incomplete, inconsistent with delivery records, or outside the stated reporting window.